Policies

Payment Types

We accept the following forms of payment; Visa, MasterCard, American Express, Discover and personal or business checks.  Verde Home requires a completed and executed authorization form for any credit card provided over the phone or via email.

A $50 fee for a returned check will be added to the unpaid invoice.

A Fulton County, Georgia sales tax of 8% will be collected with each purchase.  Tax Exemptions require a State of Georgia business license and resale tax certificate.  Out of state tax exemptions require that all purchased items be shipped to an address outside of the State of Georgia.  A purchase made for delivery to an address inside the State of Georgia for delivery to a county with a different sales tax rate are subject to the Fulton County, Georgia sales tax of 8%.


Showroom Floor Purchases

Payment in FULL is required at point of sale for all items purchased and taken off the showroom floor.

 

Return Policy

All Sales Final.

In the case of a Verde Home approved return, merchandise may be exchanged for a store credit.  However, freight charges are not refundable and the returned items must be received back at the Verde Home showroom or DTS warehouse, in good condition. All returns are subject to inspection by Verde Home before store credit is issued.  Customer must ensure any return is packed sufficiently to avoid damage on the return trip. We recommend that you save the original packing materials.  It is customer’s responsibility for any cost involved in return of item(s).

 

Custom Order Terms

Payment is required at point of sale and prior to delivery for all merchandise.  A 50% deposit is required on all custom orders for Furniture and Rugs prior to beginning production. This deposit is non-refundable.  Remaining balance payment is due prior to delivery/pick up of all orders.  All orders of Lamps and Accessories, and select special order furniture/rugs, require payment in full to place an order. 
Changes may not be made once order has been confirmed and production has begun.

A reviewed and accepted sales order agreement must be signed to place an order and start production. It is the customer’s responsibility to review the order for correctness before order is placed.

 

Lead Times

Lead times provided by Verde Home are based on our best estimation of combined manufacturing and transit time.  Customer understands that these are only estimates and that circumstances may arise which are outside of the control of Verde Home and may extend these estimates.  Extended lead times are not considered cause for discount or order cancellation. Stated lead times do not always include transit times and will be stated as such on the Sales Order.

Once order is complete and customer is notified, the customer has 5 business days to schedule home delivery or the pick up of the merchandise or a storage fee of $35.00 per item will be enforced each week for up to 6 months.  After 6 months, if all storage fees have been paid, the item(s) must be scheduled for delivery, at the customer’s expense, to either the customer’s residence or another storage facility of their choice.  If after 6 months, the storage fees have not been paid, the item(s) become the property of Verde Home and all previous payments remain non-refundable.

 

Delinquent Payment

Unpaid invoices after 5 days from due date (delivery or pick up date) will be assessed a finance charge of 5% per month.  Customer is responsible for any and all collection fees that may be incurred in the course of collecting delinquent payments. 


Approvals

Select Rugs and Accessories/Lamps can be taken out on Approval for 2 business days, unless a written extension by a Verde Home representative is issued.  All items must be returned in the same condition as when taken, and will be assessed by Verde Home upon return.  Items held out for longer than 5 business days will be considered purchased and billed in full.  Approval delivery service for rugs is available through Verde Home for Atlanta and the surrounding suburbs. 


Warranty

Verde Home does not offer any performance guarantees beyond what is offered by each individual Manufacturer’s Warranty.  If no express warranty is stated none should be implied.


Delivery

Freight and Local delivery fees are calculated and charged before the final invoice is paid. Long distance/Out of state delivery fees must be determined by quote and paid in full, in advance, without exception.


Customer is responsible for ensuring that all elevators, stairwells, corridors, and doorways will permit normal delivery of items ordered. Verde Home is not responsible for appropriate delivery access at the customer’s receiving site and will give no refunds if access is denied. Customer will be subject a re-delivery charge, and storage fee if any product is brought back to our warehouse because of undeliverable site conditions.


For furniture delivery in Atlanta, GA and surrounding suburbs, we schedule with the following white glove professional moving service unless otherwise agreed to and stated on order:


Designer Transport Service (DTS)
1250 Logan Cir
Atlanta, GA 30318-2857
(404) 352-0554

 

DTS is a separate entity and is responsible for all items while in their possession.

For all out of state furniture deliveries, we schedule with the following white glove professional moving service unless otherwise agreed to and stated on order:

 

Westbrook Deliveries
1269 Pryor Rd SW
Atlanta, GA 30315
(404) 877-2870

 

Customers are welcome to personally schedule deliveries with another service if they so choose. The selected delivery service is responsible for all items while in their possession.  All merchandise sent to a clients preferred shipper or receiving warehouse must be inspected upon arrival.  Any damage must be noted by the receiver and reported to Verde Home within 2 business days of arrival date.  After 2 days all items will be considered acceptable within All Sales Final terms.

 

All items under150 lbs that can be shipped through UPS or FEDEX may be fully insured with the purchase of optional shipping insurance. If the optional shipping insurance is not purchased by receiver/buyer, any damage claims that may occur will need to be filed by the receiver/buyer directly to UPS or FEDEX.

 

Customers must examine order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces. In the event that there are missing, damaged or incorrect shipments, customer must contact Verde Home and report issues within 2 days of receipt of merchandise.  If Verde Home is not contacted within 2 days, then items are considered accepted within All Sales Final contract terms.

 

Customer must allow Verde Home to assess repairing any damage onsite before returning an item.  Customer must allow Verde Home to assess size/color/quality discrepancies against manufacturer’s purchase order and/or quality samples.

 

Items that are defective or damaged by shipping may be exchanged after claims have been processed and accepted.

 

Natural Product Variations

The client understands Verde Home sells artisan made unique products and as such acknowledges that natural variations may be expected in the products.

 

Size Variation: All hand-made rugs have some degree of size variability.  Please note that a hand make rug can expand or contract during production and, as such, rug dimensions may be plus or minus 5% form specified dimensions.  Such variations are not a basis for a defect claim.
It is also required to add 5% to the width and length of all rugs to be inset in order to allow for proper installation.  The overage is to insure that the rugs will fit the specified area and provides the on-site installer the necessary cushion to install the pattern uniformly.

 

Color / Finish: All Verde Home custom rugs are made to order and therefore will have some color variation between dye lots.  These variations are what makes each piece unique and should be expected.  Such variations are not a basis for a defect claim.

 

Shedding:  For a limited duration after a rug has been newly manufactured, it will shed loose fibers.  This is known as “pilling”.  This is a normal occurrence and not a cause for concern or a basis for a defect claim.  It is recommended that you vacuum your rug periodically to remove any shedding fibers.  How long this process will continue varies depending on the rug and its usage, but generally subsides in the first few months.

 

Raised Fibers: During the pilling process of a rug, some individual fibers within the rug may also become unwound and raised above the rug surface.  This is naturally occurring phenomenon in rugs.  These fibers may be safely snipped with scissors to the same level as the general carpet surface.  Raised fibers are not a basis for a defect claim.

 

Customer agrees to all above terms and conditions by providing one of the following signed documents:

  1. Credit Card receipt (in person in Verde Home showroom)
  2. Credit Card Authorization form (by fax or email)
  3. Personal or Business Check (Must provide Valid Driver’s license)

   SHOWROOM: 999 Brady Ave, Suite 4, Atlanta, GA 30318  |  PHN: (678)927-9113 FAX: (678)927-9114  |  HOURS: Monday 12-5, Tuesday - Friday 10-6, Saturday 12-5